Customer support
How can we help?
Write to us and a real person on the Tropebound Games team will reply within two business days, Monday to Friday, US Central time. Support is by email.
support@oathclaimed.comPlease leave out anything personal about how you play. We never need it to help you.
Quick answers
I unlocked on the web but the game is still locked
Check your inbox, and your spam folder, for the receipt email and follow its steps on the device you play on. Still locked? Email us with the address you used at checkout and the date. We'll sort it out.
I have a new phone or cleared my browser
Follow the restore steps in your receipt email, or email us from the address you used at checkout.
Your progress lives on your device, so we can't recover a game in progress after a device is lost or cleared.
I want a refund
Web unlocks are final, because the free intro trial lets you try the game first. If you were charged twice, didn't make the charge, never received your unlock, or the game won't run on your device, email support@oathclaimed.com from the address you used at checkout and we'll make it right. See the refund policy.
I don't recognise a charge
Search your inbox for a receipt from Oathclaimed. Write to us first and we'll help. Please talk to us before your bank.
Something isn't working
Email us with your device, your browser version, and what happened. A screenshot of the problem helps, as long as it doesn't show a card you'd rather keep private.
Everything else
Your data
See, correct, export or delete what we hold about you. We answer within 45 days.
privacy@oathclaimed.comComplaints & content removal
Report a minor, content that shouldn't be there, or someone pretending to be us.